Terms of Service

Last updated: 27 July 2026 · Revhance, Kay Gill o/a Revhance, Milton, Ontario · hello@revhance.com

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1. What we do

Revhance designs, builds, hosts and maintains websites for small businesses, primarily trades and craft businesses in Ontario.

Most engagements start unusually: we build a concept version of your website before you have hired us, and before you have asked. Section 9 covers how that works and how to make it go away.

2. Plans and what they include

Plan	Standard	Plus	One-time
Build fee	$2,500	$3,800	$3,900
Monthly	$179	$279	—

All prices in Canadian dollars, plus applicable taxes.

Standard includes design and build, hosting, your domain registration, SSL, backups, claiming and optimising your Google Business Profile, and content edits as described in §4.

Plus adds automated review requests, published pricing ranges, a trade/designer page, project stories and monthly reporting.

One-time is the build only. We hand over the files; hosting, domain and maintenance are yours. Edits after the first 30 days are billed at $125/hour.

3. Payment

• 50% of the build fee on acceptance, 50% on go-live.
• The monthly begins on go-live, not on acceptance. You are not billed monthly for a site that is not live.
• Monthly fees are billed in advance.
• If a monthly payment fails, we will contact you and retry. We will not take a site offline for a late payment without giving you at least 14 days' written notice.

4. Edits — what "unlimited" means

We include unlimited content edits, with a same-business-day turnaround target on weekdays for requests received before 3pm.

Included: text changes, new or replaced photos, hours, contact details, staff changes, prices, adding or removing a service, seasonal notices, new gallery projects, adding a page that uses a layout your site already has.

Not included: a redesign, a new visual identity, new page layouts that don't exist yet, e-commerce, booking systems beyond the one included, custom applications, content we have to write from scratch, or work on properties other than the site we host for you.

Anything not included is quoted separately before any work starts. We will never do work outside this list and then invoice you for it.

Same-day turnaround is a target, not a guarantee. It is not available on weekends or statutory holidays.

5. Your domain — always yours

Your domain is registered in your name, on your payment method, and stays that way. We do not hold it, we do not renew it on your behalf, and we do not put it in our own account.

Where you'd like us to manage DNS, you grant us delegated access to your registrar. You can revoke that access at any moment without telling us.

If your domain is currently registered to a previous agency or developer, transferring it into your name is part of the build.

6. Cancellation

Thirty days' written notice, at any time, for any reason. No fixed term, no cancellation fee.

On cancellation:

• We keep your site live through the end of your final paid month.
• We give you an export of your site as static files.
• We point your DNS wherever you tell us to, or hand you the records to do it yourself.
• We delete your data on your written request per the privacy policy.

We may cancel with the same 30 days' notice. If we do, you pay nothing further and receive the same export.

7. Who owns what

Yours, on full payment of the build fee: your domain · your content, copy, photographs, logo and brand · the built output of your website — the HTML, CSS, images and text that make up your site, which you may take, host anywhere, and modify.

Ours, always: the underlying template system, the generator that builds sites from it, our internal tooling, and any reusable component we developed before or outside your project.

In plain terms: you own your website, we own the machine that makes websites. You leave with a complete, working, self-contained site. You do not leave with our build system, and we don't need it back from you because you never had it.

8. Email and DNS — the part that can hurt

Changing where a domain points can break email. We take this seriously and you should hold us to it.

Before any DNS change, we will:

1. Record and screenshot every existing DNS record.
2. Confirm where your email actually lives.
3. Copy your MX records across exactly.
4. Schedule the change for a Tuesday or Wednesday evening — never a Friday, never before a long weekend.
5. Send and receive a test message on your address before we call it done.

If your mailboxes are provided by your current web host, we will not proceed with a cutover. Those mailboxes are deleted when hosting ends. We will quote migrating you to Google Workspace or Microsoft 365 first, as separate work. This is not upselling — it is the one failure in this business that causes real financial harm, and we would rather lose the job.

9. Concept sites built before you hired us

We sometimes build a concept version of a business's website before contacting them. If that's how you found us:

• It was built from publicly available information and images from your own website, to show you what we would do.
• It carries noindex and a robots.txt disallow, so it cannot appear in search results or be mistaken for your real site.
• It carries a visible notice stating it is unofficial, not affiliated with you, and not your website.
• Forms and booking on it do not work. Nothing submitted there reaches you or us as a real enquiry. Nobody can accidentally book an appointment with you through it.
• We take it down within 24 hours of any request, from anyone at your business, with no questions and no sales attempt. One email to hello@revhance.com is enough.
• If you don't engage with us, it comes down within 30 days regardless.
• We may show a before-and-after of a concept build on our own website, as an example of the work. We do not name the business, but the comparison does show the site as it was. If you would rather we did not show yours — before or after any conversation — say so and it comes down within 24 hours, no questions and no sales attempt. That is the same promise as any other takedown request. Our public examples use a fictional business.

10. Hosting and availability

Sites are static files served from a commercial CDN. We target high availability but do not offer a contractual uptime guarantee, and we don't control the underlying provider, your registrar, or the internet between them.

We keep backups and can restore a site. We are not responsible for downtime caused by your domain expiring, a registrar dispute, a DNS change you make, or a third-party service you asked us to embed.

11. Your responsibilities

You confirm that content you give us — photographs, logos, copy, licences, certifications and claims — is accurate and that you have the right to use it. We rely on that. You are responsible for the truth of claims about your own business.

12. Liability

We are a small business and price accordingly. Our total liability for any claim is limited to the fees you paid us in the 12 months before it arose. We are not liable for indirect or consequential loss, including lost profit or lost business.

Nothing here limits liability that cannot be limited by law.

13. Changes to these terms

We may update these terms. For material changes affecting current clients, we'll give 30 days' notice by email, and you may cancel under §6 without penalty if you disagree.

14. Governing law

These terms are governed by the laws of the Province of Ontario and the applicable laws of Canada. Disputes go to the courts of Ontario.

15. Contact

Revhance · Kay Gill o/a Revhance Milton, Ontario hello@revhance.com · (647) 648-2895