Refund window
Payments are refundable only before the client submits the creative brief or before production begins. Once the brief is submitted or production begins, payments are non-refundable.
Refunds & revisions
Premium work needs clean boundaries.
This policy defines when refunds are available, what revisions include, and when delivery timelines begin.
Last updated: April 26, 2026Project fit protection
If Revhance determines a project is not a fit before production begins, Revhance may decline the project and issue a refund. This protects the quality of the work and the client experience.
Revision rounds
- Audit Drop includes 1 revision round.
- Creative Drop includes 2 revision rounds.
- Testing Sprint includes 2 revision rounds.
- Creative Desk includes a monthly revision pool defined in the accepted scope.
What counts as a revision
A revision refines the selected creative direction. It may adjust copy, hierarchy, visual direction, prompt guidance, or concept details within the original brief.
A revision does not restart the project from scratch, introduce a new product or offer, change the target audience, add a new platform, or create a new campaign brief.
Timeline start
Delivery timelines begin only after payment is complete and the client has submitted a complete brief and usable assets. Missing inputs, unclear claims, unusable assets, or delayed responses may extend delivery.
Delivery timelines
- Audit Drop: 48-72 hours after complete brief/assets.
- Creative Drop: 3-5 business days after complete brief/assets.
- Testing Sprint: 5-7 business days after complete brief/assets.
- Creative Desk: monthly cadence after scope approval.
Out-of-scope requests
Requests for media buying, video production, landing page redesign, full brand identity, unrelated offers, or new campaign directions may require a separate quote or package.